Exclusive for web booking!
Kick back on arrival with free roundtrip ground transportation and complimentary sea transportation* from Cancun International Airport to Isla Mujeres Palace.
This service is available exclusively to guests booking stays of 4 nights or more on Palace Resorts websites.
Please visit https://transfers.palaceresorts.com/ and complete the form with your confirmation number, arrival details and number of guests, no later than 48 hours before your check-in date.
Book: September 1- December 23, 2021
Stay: September 1-December 23, 2021
*Subject to weather conditions. Type of sea transportation provided depends on day and time of arrival and departure.
Terms & Conditions
Free airport transportation is a shared service to and from Cancun International Airport which applies to stays of 4 nights or more. Guests are fully responsible for providing their assigned flight itineraries no later than 48 hours prior to arrival by visiting https://transfers.palaceresorts.com/. Same-day requests are unable to be granted or permitted. Type of complimentary sea transportation depends on your day and time of arrival and departure. Catamaran service is provided within specified schedules as specified below:
Schedule from V&V Marina to Isla Mujeres Palace:
Departures from Cancún (V&V Marina): 09:00a.m. 11:00 a.m. 01:00 p.m. and 03:00 p.m.
Departures from Pier (Isla Mujeres Palace): 08:00 a.m. 10:00 a.m. 12:00 p.m. 02:00 p.m. and 4:00 p.m.
For arrivals outside the abovementioned schedules, or in the event of unforeseen weather conditions, maintenance or circumstances, guests will be taken to the Ultramar Ferry terminal in Puerto Juarez to board a complimentary ferry crossing.
Puerto Juarez to Isla Mujeres
Ferry Schedule (subject to changes): Ferry service from Puerto Juarez is every 30 minutes from 5:00 a.m. to 8:30 p.m. then hourly from 8:30 p.m. to 11:30 p.m. The last crossing via ferry to Isla Mujeres is at 11:30 p.m.
Isla Mujeres to Puerto Juarez
Ferry service from Isla Mujeres is every 30 minutes from 5:30 a.m. to 9:00 p.m., then hourly from 9:00 p.m. to midnight. The last crossing to Puerto Juarez is at midnight.
Restrictions apply for weddings and groups, based on the maximum capacity of the boat. Promotion is subject to change without prior notice. We reserve the right to discontinue this promotion at any time. Promotion applies exclusively to bookings made on our websites: palaceresorts.com, islamujeres.palaceresorts.com. Not redeemable for cash. This promotion is not transferrable to guests in other rooms. Promotion is combinable with existing promotions (minimum length of stay required, term and conditions apply). All maritime transportation is subject to weather conditions. Further terms and conditions may apply.