*Restricted to specified schedules and subject to weather conditions – see below.

Guests can book their seats in a complimentary sea ride to Isla Mujeres Palace for up to 10 guests, including luggage.

Subject to weather conditions and within the specified schedules, complimentary sea transportation from Marina Hacienda del Mar is provided for guests who book a stay at Isla Mujeres Palace.

​Schedule:

Departures from Cancun (Marina Hacienda del Mar): 8:45 a.m. – 10:15 a.m. – 11:45 a.m. – 01:15 p.m. – 3:45 p.m. – 5:15 p.m.

Departures from Isla Mujeres pier: 08:00 a.m. – 09:30 a.m. – 11:00 a.m. – 12:30 p.m. – 03:00 p.m. – 04:30 p.m.

SEA TRANSPORTATION TO AND FROM MARINA HACIENDA DEL MAR DOES NOT OPERATE ON WEDNESDAYS.

All guests are responsible for their own transportation from the airport to Marina Hacienda del Mar Office, Tel: + 52 (998) 880 1070 - Km 1.5 Carretera Puerto Juarez- Punta Sam, Cancun, Mexico 77500.

⦁ Please use the following link to book your sea transportation: https://transfers.palaceresorts.com/
⦁ Requests for sea transportation must be made 24 hours prior to arrival, at the latest. Same-day requests are unable to be granted or permitted.

For arrivals outside the abovementioned schedules, sea transportation is not included and guests should organize transportation to the Ultramar Ferry terminal in Puerto Juarez. Ferry admission is not included in this case and is the responsibility of the guest to purchase. Approximate cost (subject to change): One way: $14 USD pp, Roundtrip: $19 USD pp.

Ferry Ride to Isla Mujeres

Take the Ultramar ferry from Puerto Juarez to Isla Mujeres. (Estimated transit time: 20 minutes)

Ferry Schedule (subject to changes): Ferry service from Puerto Juarez is every 30 minutes from 5:00 a.m. to 8:30 p.m. then hourly from 8:30 p.m. to 11:30 p.m. The last crossing to Isla Mujeres is at 11:30 p.m.

Taxi to Isla Mujeres Palace from ferry terminal

Once you step off the ferry, walk into the ferry terminal. At the exit on the left-hand side of the terminal you will find the taxi stop. Guest is responsible for transportation costs to the property (estimated transit time: 15 minutes). Please let the driver know that you will be staying at Isla Mujeres Palace.

Getting to Cancun from Isla Mujeres

Take the Ultramar ferry from Isla Mujeres to Puerto Juarez (estimated transit time: 20 minutes).

Ferry Schedule: Ferry service from Isla Mujeres is every 30 minutes from 5:30 a.m. to 9:00 p.m., then hourly from 9:00 p.m. to midnight. The last crossing to Puerto Juarez is at midnight. Ferry admission is not included and is the responsibility of the guest to purchase.

Additional Information:

· In the event that maritime transportation from Marina Hacienda del Mar is not available due to weather conditions, maintenance, or any other foreseen or unforeseen circumstances, the client will be responsible for covering the cost of ferry tickets and any ground transportation taken to the property.

· Restrictions apply for weddings and groups, based on the maximum capacity of the boat.

· If your reservation includes complimentary transportation, please use the following link to book your transfer: https://transfers.palaceresorts.com/, or send an email to: transfercancun@palaceresorts.com